I just called Casio to check on the status of my camera repair. I sent it two weeks ago and they received it about a week ago. When I called, their automated menus were slightly annoying and there was a little wait time, but nothing too terrible. The woman I spoke to was nice and asked easy straight forward questions to find my order (like my name, for example). She said the camera is on the technician's bench right now and I could call back Monday or Tuesday to find out when it is being shipped back. They certainly aren't speed demons, but I am happy with this process so far. It's been pretty easy and the only cost to me was to ship the camera to NJ. I am thankful however, that this is not my only camera, it being Christmastime and all.