I had multiple negative experiences with Corry's Fine Dry Cleaning near the University Village this week. Due to several years of neglect plus various puppy fluids, I wanted to get my couch cushion covers cleaned. Corry's cleaned a rug of ours so I thought of them for this job.
I called and asked about this service and was told yes they do this and to bring them down. So, minding the puppy simultaneously, I took all of the couch cushion covers off and loaded them into the car. The puppy and I drove down to Corry's. When I arrived they told me that I should have brought the whole pillows rather than just the covers because the covers were likely to shrink and wouldn't go back on. I told them that
this would have been a good thing to mention over the phone. They quoted me prices of $10, $12, and $14 each for the three sizes of cushions and I packed my covers back into my car and went home.
The next night after work, again with puppy in tow, I put all of the cushion covers back on and then hauled all seven cushions down our 27 stairs (one-way, each trip) to the car. I loaded up the dog and rushed down to Corry's before they closed. The counter people welcomed me and I unloaded all of the cushions and brought them in. They took my name and as I was leaving I asked them to please confirm the price. It was going to be ~$175 for all the cushions (compared to the $82 previously quoted). Apparently the quote I was given before was for just the covers, not the entire cushion. Which is completely illogical given the flow of conversation and the fact that they were recommending the entire cushion cleaning. I said all of this but they stood by their price.
So then the girl mentions that for about the same price they could send out a technician who would clean our couch from top to bottom. Needless to say the arm rests and other parts of the couch would also benefit from cleaning. I was pissed. After having a little debate with myself I decided to go ahead and do it even though they are total fuckers and idiots. I want to get it over with and I've gotten a price quote for couch cleaning before so I knew it was in the ballpark. I told off the counter people pointing out that when they'd had two opportunities (the phone call and my first visit) to explain the full range of options and they failed on both occasions. They cost me a lot of time and headache because they are morons.
So I packed all the cushions back into the car (a tight fit) and then carried them all back up the stairs to the house. The technician is scheduled to come this morning so I am praying he is on time, competent, and there are no hidden fees.